IrishTourism.com -
Frequenty Asked Questions's
We are fully aware of the importance
of your car rental to you. If you are raveling on business
or for pleasure we want to ensure that you receive the very
best service and vehicle possible. Please browse through the
following Frequently asked questions if you are looking for
further detail on your impending car rental. We look forward
to assisting you.
Are my booking details secure on this
website?
Yes. We have a fully secure site. Irish Car Rentals use
a 128 bit Thawte SSL Web Server to offer secure communications
by encrypting all data exchanged to and from the booking
form on the website. Because of this you can pass your credit
card and personal details through our booking system with
confidence. We have strict guidelines as to our client’s
privacy and we will not pass on your details to any other
party for any reason.
Basic Information- what happens when
I submit a reservation?
When you click on the "submit" button you will receive
your booking number beginning with "ICR" followed
by a five (5) digit number e.g. ICR12563. You will automatically
receive an e-mail to the address you have supplied outlining
your booking details. When you create a booking a secure confirmation
is sent to the Sixt Irish Car Rentals reservation desk in
Limerick, Ireland. The rental is then added to the system
and the car is made available for hire. A booking deposit
is charged to your credit card at this stage. Please ensure
that you complete the Booking Form in Full, (paying particular
attention when noting your Credit Card Details and E-mail
address), and that you have ensured that you are aware of
the costs involved. When you arrive at the rental desk at
the airport you will sign a rental agreement, pay any local
charges or additional costs, be taken to your vehicle and
then be given any instruction on the vehicle as may be required.
Once you have started to drive the car you are liable for
any accidents, damage or other costs incurred until the vehicle
is safely returned to the airport compound. What
kind of car can I expect?
We operate the most modern fleet of cars in Ireland and
95% of our vehicles will be under 6 months old. When you
ask for a quotation you will see that there are often 2
or more models or makes offered within the "Car Group".
Sixt Irish Car Rentals cannot guarantee a particular make
or model of car but we will guarantee a car within the "Car
Group" will be available for collection as required.
Specific requests for Cars with CD Players, airbags etc:
and or other features cannot be guaranteed as being available
but we will make every attempt to supply if you request
them in the "additional comments" filed of the
booking form.
It is recommended that travelers with
additional luggage such as Golf Clubs or Fishing equipment
rent a vehicle one grade above the normal requirements shown
on the quote form. If a renter has a specific requirement
for options please state them in the comments box of the
rental booking form. Irish Car Rentals will try to comply
with any reasonable request but cannot guarantee availability
of a specific model.
What Driver Information &
drivers license requirements apply?
To rent a car clients must be in possession of a full unendorsed
drivers license (certain minor endorsements such as speeding
are acceptable, but please e-mail us prior to booking to
check if you are in doubt), and must have at least one years
driving experience. International driver’s licenses MUST
BE accompanied by the domestic license. (This is also stated
on the international license). There is no need to have
an international license if your domestic license is written
in English or if the required information is shown in English.
The Minimum age to rent a vehicle is
23 years, maximum 75 years. Drivers under 25 or over 70
are subject to an insurance surcharge of EUR 8 per day and
an insurance excess of EUR 1200; this excess may not be
waived.
What is Included in EVERY rate with Sixt Irish Car Rentals?
All our rates include Unlimited Free Mileage, VAT @12.5%
(VAT is the local Sales Tax), Third Party Liability insurance
and 24 AA Roadside assistance. Our system will automatically
generate a rate inclusive of Auto rental insurance’s (Collision
Damage Waiver and Theft Protection). You may choose to decline
these insurance’s being included in the rate by ticking
the "Waive CDW" option on the booking page. If
you choose this option the main driver must be in possession
of a MasterCard Gold or Platinum issued by a US Bank. Further
information on this is available under the heading "MasterCard
CDW waiver" down further.
If you choose a rate inclusive of Collision
Damage Waiver (CDW) and Theft Protection (TP) insurance’s
the following paragraphs explain the implications.
Collision Damage Waiver (CDW)
Explained
Collision Damage Insurance covers damage to the rental car
and limits the liability for damages to a vehicle whilst
on hire. In case of an accident resulting in damage to a
rental vehicle the Customer is liable for the first EUR
600 of damage to the rental car. This liability of EUR 600
can be reduced to EUR 100 at an additional charge of EUR
8 per day. The excess on luxury cars, minivans and minibuses
is EUR 1000 and can be reduced to EUR 100 for an additional
charge of EUR 12 per day. These charges are collected at
the point of collection by the reservations agent. Irish
Car Rentals include CDW insurance in the quoted rate unless
you indicate on the booking page that you do not wish to
have this included.
Theft Protection Explained
This is included in the rate (unless you indicate on the
booking page that you do not wish to have this included)
and covers the value of the car if it is stolen while in
possession of the renter. The hirer is responsible for the
excess insurance charges for the vehicle.
Customers are liable for the first EUR
600 of damage to the rental car Excess liability of EUR
600 can be reduced to EUR100 at a charge of EUR 8 per day.
The excess on luxury cars, minivans and minibuses is EUR
1000 and can be reduced to EUR 100 for an additional charge
of EUR 12 per day. This insurance does not cover for loss
of personal possessions.
(For US Residents holding a MasterCard
Gold or Platinum)
MasterCard CDW waiver
Master Rental Insurance may allow you to avoid the additional
cost of the theft and collision damage waiver (CDW) for
rental cars in some countries. This coverage is ONLY available
with Gold or Platinum MasterCard's issued by US banks. If
you pay for the entire rental with your eligible MasterCard
card, you may be covered for up to $50,000 without excess.
This is an insurance program; certain restrictions and exclusions
apply. In order to establish if your MasterCard includes
Auto Rental Insurance in the Republic of Ireland please
call your credit card issuer and/or MasterCard at 1 800
6227747. This coverage is a service provided by MasterCard
to the cardholder and therefore it is the cardholders responsibility
to ensure that they are adequately covered for the entire
duration of the rental period
Can I hire a baby seat?
Yes. Please indicate in the "additional comments"
field on the booking for that you require a baby seat. Please
advise us your child’s weight. The baby seat will be available
when you arrive. An additional cost fee of EUR 6 per day,
EUR 42 per week to a maximum cost of EUR 84 on any rental
applies. INFO: In the front seat all children must either
be in a child seat or wear a seat belt. There are no exceptions
to this rule. In the rear seat children less than four years
must use an appropriate child restraint. Children over 4
years must use an appropriate child restraint, where available,
or a seat belt. Where airbags are fitted the renter should
check the enclosed handbook about special precautions to
be taken when using a child restraint in the front seat.
Can I drive my car into Northern
Ireland?
Yes. If you wish to drive in Northern Ireland it is a requirement
of rental that they inform Sixt Irish Car Rentals that you
wish to do so on collection of the vehicle. (Usually at
the airport desk) An additional charge of EUR 20 including
Vat @12.5% applies. This is to extend the AA 24 hour roadside
assistance to cover Northern Ireland and is compulsory.
The renter is free then to drive throughout Northern Ireland.
Cars can not be taken off the island of Ireland.
What is the Fuel Policy of Sixt
Irish Car Rentals?
Our policy is to supply all cars with a full tank of fuel.
We have two fuel options available when your hire a Sixt
Irish Car Rentals vehicle.
Option A: - Peace of Mind Option
The majority of our clients avail of our Discount Petrol
offer where you pre pay the initial tank of petrol at a
very good discount price. This method eliminates the need
for you to refill the tank before returning. Please be aware
that we are unable to give a refund for unused fuel.
Option B: -
You receive the car with a full tank or petrol and are charged
the normal Premium petrol rate that is available around
Ireland. A EURO15 Petrol Service levy is imposed at this
point. You will receive a refund on return only when the
car is completely full. We require you to refuel your rental
car within 5kms of the Sixt return location. (Please note
in Option B there is no refund unless the car is returned
completely FULL)
How do I change or cancel my
reservation?
If you wish to change or cancel your reservation please
send an e-mail to Sixt Irish Car Rentals at the following
email address: please mark on the subject line if you wish
to "amend" or "cancel" the reservation.
Please always note your reservation number on the e-mail.
Can I travel out from one location and
return the vehicle to another?
Yes. Charges may apply for some locations. You can see what
charges may apply if you calculate your rate on the booking
engine here.
Where do I go when I arrive at
my destination?
DUBLIN AIRPORT: Pre-booked Car Hire Section, Arrivals Hall,
Dublin Airport. Tel: + 353 1 8444199. Directions to our
Dublin Airport desk: Turn right when you come out of baggage
reclaim, walk all the way to the end of the terminal (passing
some other car rental companies on your left). At the end
of the terminal (near the bank machine) turn right again
and you will see the SIXT sign and our desk)
SHANNON AIRPORT : Tel: + 353 61 472649
(Main Arrivals Hall)
CORK AIRPORT: Pre-booked Car Hire Section, Arrivals Hall,
Cork Airport. Tel: + 353 21 4318644. Directions to our Cork
desk: Follow signs to CAR HIRE desks. Walk past all the
other car rental companies and SIXT Irish Car Rentals is
the last desk in the line.
We deliver cars to many other locations
including: Dublin City, Belfast Airports and City, Killarney
town, Kerry Airport, Galway City and Airports, Knock Airport
and Cork City. If you choose any one of these locations
please ask our reservations team for the exact meeting point
at each location.
What happens if my flight is
cancelled?
If you flight is cancelled please contact us via e-mail
or to one of our Toll Free numbers. UK and Europe: 00800
4747 4227, United States 1 877 347 3227. Our international
number is + 353 61 206088. We will make every effort to
keep you car until you arrive.
Will my personal Auto Policy
cover me in Ireland?
We can not accept the insurance coverage of a hirer if his/her
policy is not a fully comprehensive Irish policy. Insurance
coverage from overseas companies or insurers is not accepted
due to past problems experienced. This is normal policy
for Irish Car rental companies.
Will My Credit Card Cover Me
for CDW and Theft insurance’s?
The only credit card insurance that covers for Auto rental
insurance in the Republic of Ireland is MasterCard Gold
or Platinum (issued in the United States). Please contact
MasterCard direct to have this confirmed to you. Toll Free
1 800 622 7747
Do I Need Proof of MasterCard
Insurance?
It is always best to receive written confirmation from MasterCard
that you are covered. Please pay particular attention to
the fine print in relation to the rental duration permitted.
What credit cards does Sixt Irish
Car Rentals accept?
Sixt Irish Car Rentals accepts MasterCard, Visa, American
Express and Diners Club. We accept Irish Laser Cards but
unfortunately we can not accept UK Switch cards for payment
purposes.
What if I get a traffic violation
while in possession of a rental vehicle?
If you get a traffic violation while in possession of a
Sixt Irish Car Rentals vehicle please advise our staff on
return.
What happens if the car breaks
down?
In the very unlikely event of a breakdown with Sixt Irish
Car Rentals help is never far away. You are covered by 24hour
AA Roadside assistance insurance. Details of this service
will be provided in the rental agreement wallet you receive
on arrival
When do I have to include my
credit card number?
We need your credit card number when you are booking the
car. Please note the Sixt Irish Car Rentals site is secure.
Your personal details will not be shared with third Parties
at any stage.
Can I take the seats out of a
minivan?
Unfortunately this is not possible. By law the seats have
to stay in the van. However Cargo vans are available on
request. Please contact the reservations team.
Who do I contact if I have any
questions after I have rented the car?
Full contact details are on your rental documentation. You
can e-mail us here Please submit your booking or rental
agreement number also.
What happens if I don’t like
my car?
In the unlikely event that you are not completely satisfied
with your rental car please call the nearest office to you.
The telephone numbers will be supplied to you on arrival
How old are the vehicles in your
fleet?
On average vehicles are less that six months old. Every
effort is made to have the best vehicle available.
What do I do if I lock my keys
in the car, get a flat tire or break down?
Every Sixt Car is covered by a 24-Hour AA Roadside assistance
policy. The Free phone details in Ireland are available
with your rental agreement when you pick the car up. Sixt
has a specific Policy with the AA in Ireland (The AA in
Ireland is similar to "AAA" in the U.S.)
What do I do in the event of
an accident?
In the event of a traffic accident please notify Sixt Irish
Car Rentals as soon as possible Contact the Irish Police
(Gardai) on 999 and ensure that the police (Gardai) are
called, so that they can report the accident. Do not admit
liability at any stage.
How much does petrol cost in
Ireland ?
Petrol varies around the country, but generally costs between
.Euro 0.80 and Euro 0.90 per litre.
Should I Hire a Manual or Automatic?
If you drive a stick shift at home and are well used to
it, you should have no trouble in Ireland, except that the
gear stick is on your left-hand side. With the small country
roads and all the hills in Ireland it is sometimes better
to have automatic.
Is the local tax (VAT) included
in my rates ?
Yes. The rate is at 12.5%. This can not be claimed back
by non-US Nationals as car rental is a service not a product.
Can I extend my rental dates?
Yes. You can call the nearest Sixt car rental location to
extend your rental. Our phone number will be on the rental
agreement.
Can I tow with a rental car?
Unfortunately this is not permitted. Towing is a violation
of the rental agreement and is not permitted under any circumstances
Can I rent a car with a roof
rack or bike rack?
Unfortunately roof racks and bicycle racks are not available
for hire and may not be attached to the rental car.
What if I have another question?
If you have another question please email our reservations
team here We will be more than happy to assist.
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